General Return Policy
For In-Person payments & orders, receipts will be given to the customer upon payment of the goods, We will be more than happy to refund the goods, providing goods are in the same condition that they have been bought in, and that the customer can provide the receipt given at checkout. Failure to present this will result in no refund being given.
For Payments over the phone, Receipts will be given to the customer upon collection or delivery of the goods. Likewise, the customer will be fully entitled to a refund providing goods are in the same condition they are bought in and customer receipt is shown. We would like to emphasise the refunds can ONLY be issued in store.
ADDITIONALLY, cash refunds can only be refunded in cash, and card refunds can only be refunded to the SAME card that goods have been purchased on.
Thankyou!
Faulty Items
If you discover a defect with your item, we will be happy to exchange the item or refund if an exchange is not possible. Please contact us on 01633 484282, or visit us to discuss any faulty items and we will be happy to help.
Store Credit
If you would rather store credit over a refund, we will be more than happy to write out a credit notice to the necessary amount. Credit Notes will be valid for 90 Days following the date that the credit note was issued.